A customer writes an angry complaint. Which opening is most appropriate?
กYour complaint has no basis, so no further review will be undertaken.
ขThank you for bringing this matter to our attention. We are reviewing the issue.
คWe acknowledge your message, but you must accept responsibility for the issue.
งPlease stop contacting us while the team decides whether your concern matters.
เฉลยอธิบาย
The response acknowledges the concern without admitting unverified facts or escalating conflict. The other options each alter or violate a specific part of that meaning or rule. The other options each alter or violate a specific part of that meaning or rule.