A customer writes: “I was charged twice for the same order.” Which reply is the most appropriate?
กThat cannot happen, so please check again.
ขYour complaint has been noted. Wait for further notice.
คI’m sorry about the duplicate charge. I’ll review the transaction and update you by 3 p.m. today.
งWe are looking into various matters at present.
เฉลยอธิบาย
คำตอบที่ดีรับรู้ปัญหา ระบุการดำเนินการ และให้กรอบเวลาชัดเจน