A customer asks for a refund outside the standard period but describes exceptional circumstances. Which reply is best?
กOur refund period has ended, so the standard rule prevents us from reviewing your circumstances or offering any exception.
ขWe can promise that your refund will be approved now, even though the exceptional circumstances have not yet been reviewed.
คOur standard period has ended, but I will refer your request for an exception review and respond within two business days.
งThe standard period has ended, so please stop contacting the service team about this refund request or its circumstances.
เฉลยอธิบาย
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